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Returns and Refunds
We want you to be completely satisfied with your purchase from Lusciousorganics. If for any reason you are not satisfied with your order, please review our returns and refunds policy below:
1. Eligibility
To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. It must also be in the original packaging. Certain products, such as personal care items, may have hygiene restrictions on returns for health and safety reasons.
2. Return Process
To initiate a return, please contact our customer support team within 2 days of receiving your order. Our team will provide you with detailed instructions on how to return your item. Please ensure that you include your order number and reason for return in your communication.
3. Return Shipping
You will be responsible for covering the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us safely.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and automatically applied to your original method of payment.
5. Exchanges
If you wish to exchange an item for a different product or variant, please follow the return process outlined above. Once we receive and process your return, you can place a new order for the desired item through our website.
We want you to be completely satisfied with your purchase from Lusciousorganics. If for any reason you are not satisfied with your order, please review our returns and refunds policy below:
1. Eligibility
To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. It must also be in the original packaging. Certain products, such as personal care items, may have hygiene restrictions on returns for health and safety reasons.
2. Return Process
To initiate a return, please contact our customer support team within 2 days of receiving your order. Our team will provide you with detailed instructions on how to return your item. Please ensure that you include your order number and reason for return in your communication.
3. Return Shipping
You will be responsible for covering the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us safely.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and automatically applied to your original method of payment.
5. Exchanges
If you wish to exchange an item for a different product or variant, please follow the return process outlined above. Once we receive and process your return, you can place a new order for the desired item through our website.